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Choose your product, size and purchase option: one-time purchase or subscription. Check your basket, address and order summary before confirming payment.

Available payment methods appear at checkout and depend on your country and device. Check the amount in your order summary before confirming.

Check your spam folder and the email address used at checkout. If it is still missing, contact us with your name and order date, without payment card details.

Contact us as soon as possible with your order number and requested change. We will check its preparation status; changes cannot be guaranteed once the parcel has been handed over.

Enter your code in the checkout field and check that the discount appears before confirming. Eligibility, expiry and combination with other offers depend on each promotion.

Your confirmation email contains the order details. You can also check your customer account where available. Contact us with your order number if a document is missing.

Orders ship from France, usually within 48 working hours, up to 96 during busy periods. Transit is additional: typically up to 2 days in France and 7 internationally, excluding disruptions.View shipping conditions

A tracking link is emailed after dispatch. Initial updates may appear after the carrier has received your parcel. Check your spam folder too.

Enter your address at checkout to see served destinations, available options and applicable charges. Check the final delivery cost in the summary before ordering.View shipping conditions

Check your mailbox, household members and the carrier’s delivery information. If the parcel is still missing, contact us with the order number so we can investigate.

Check the latest tracking update and estimated delivery period first. If that period has passed, send us your order number so we can check with the carrier.

For a pending order, contact us immediately; changes depend on its progress. For a subscription, update the address before the next processing date and check the change confirmation.

Choose a size and delivery interval from the available options. Each scheduled renewal creates a new order and payment under the terms shown when you subscribe.

Consider the capsule count and the label directions. For example, 30 capsules at one per day last 30 days. Check the selected interval before purchasing.

Yes. Select “One-time purchase” on the product page. This creates a single order without automatic renewal. Your chosen purchase option appears in your summary.

Use the management link emailed to you or the access provided in your customer account. Make changes before the next processing date. Our team can help if an option is missing.

Check the options in your subscription portal. For changes that are unavailable there, contact us before your next renewal. Changes do not automatically affect orders already processed.

The applicable discount is the one shown in your selection and at checkout. For questions about a renewal or Hexagon®+ benefit, consult your summary or contact us before confirming.

Start with your goal, then compare ingredients, doses and precautions on each product page. If unsure, particularly with medication or a specific health situation, consult a healthcare professional.

Follow the daily portion on the label and in the product directions. It varies between formulas. Do not exceed the recommended dose or copy directions from another product.

Follow the product’s own directions, including timing and conditions when specified. Also follow your healthcare professional’s recommendations.

Check ingredients and doses to avoid duplication. Some combinations may be unsuitable with medicines or particular health conditions. Ask a healthcare professional to review your routine.

This depends on the product, use and your circumstances. There is no universal timeframe or result. Supplements complement a varied diet and healthy lifestyle; they do not replace treatment.

Seek medical advice before use during pregnancy, breastfeeding, medication or illness. If an unusual reaction occurs, stop taking the product and consult a healthcare professional; seek emergency help if needed.

The “Composition” section on each product page and the label list ingredients and stated quantities. Check the correct size, as information may vary between references.

These characteristics depend on the formula. Check the ingredients, label and statements for each product. If you have an allergy or an ingredient concern, contact us before buying.

Product pages provide available information on ingredients and formulas. For a specific question about a manufacturer, check or certification, tell our team which product you mean.

Send us the product name, size and batch number printed on the bottle, ideally with a photo. We can then check the information available for that batch.

Follow the label instructions. Generally, keep the bottle closed, away from heat, moisture and light, and out of reach of young children.

Packaging may evolve and some ingredients vary in appearance. Do not assume equivalence: compare composition and dose. If something seems unusual, send us a photo and batch number before use.

Contact us with your order number, the affected item and photos of the parcel and product. Keep the packaging during checks so we can propose an appropriate solution.

Our policy allows 15 days to change your mind, with an unopened product in perfect condition and tracked return shipping. Contact us first for the return address and instructions.View return conditions

After receiving and inspecting the return, we process the refund under our policy. The time it takes to appear in your account depends on the payment provider. Contact us with any tracking questions.View return conditions

Contact us before sending it back. Change-of-mind returns apply to unopened products. If you notice a defect or quality concern, describe it to our team and provide the batch number.

The form below is the simplest way. Select a topic, describe your question and add your order number if relevant. We will reply to the email address you provide.

Include your order number, product and size, then describe the issue. For quality questions, add the batch number. Do not send card numbers, passwords or detailed medical information.