A question ?

See the most frequently asked questions below.

TEMPORARILY: My pills have a cracked appearance, the impression that the capsules are half-filled (NAD+ 90 Capsules, LOT: A24138)

We inform you that some capsules from batch A24138 have undergone an overcompression of material, resulting in the closure of the capsule at only one of the two intended notches.

We assure you that the full amount of the active ingredient is present and that the product meets standards, as well as being perfectly safe to consume. However, an aesthetic defect should be noted. By gently pressing each end of the capsule, you should be able to restore its original appearance.

If you are in possession of a bottle from this batch, we kindly ask you to contact us by sending a photo of the bottom of your bottle. This will allow us to offer you a discount or a replacement, according to your preference.

We thank you for your understanding and remain at your disposal for any further assistance.

ONGOING INCIDENT: I received Gymnema Sylvestre when ordering Berberine LEO-HB (Logistics)

We inform you that our logistics partner made a labeling error: Gymnema Sylvestre products were labeled as Berberine LEO-HB. This is an identified error and the correction is underway.

If you have received an incorrect product, we invite you to contact us here: support@hexagonsupplements.co providing your order number as well as a photo of the received products, so that we can assist you and offer a quick solution.

We remain at your disposal for any further assistance.

How can I track my order?

Once your order has been shipped, you will receive an email with tracking details to follow your package to your door.

What are the standard delivery times?

Standard delivery usually takes between 2-5 business days, but this may vary depending on destination.

Can I change my delivery address after placing an order?

If your order has not yet been shipped, please contact us immediately to change the shipping address.

What is your return policy?

It's simple, your satisfaction is our priority, please contact us within 15 days of receipt to get a tailor-made solution.

I still don't have my package and the tracking is not updating. What to do ?

We guarantee total satisfaction, delivery is ensured by a trusted logistics partner with 95% delivery success. Contact us and we will find a solution quickly.

Do you deliver anywhere other than Europe?

We are working on expanding our delivery area, however at the moment only Europe is available.

There is a missing item(s) in my order, why?

It is possible that your order will be shipped in several packages from different partner logistics centers. In this situation, you will receive multiple tracking numbers. Pre-ordered items will be shipped as soon as they are available, even if they are part of an order containing items already in stock.

Are your products vegan?

Yes, the capsules are plant-based (HPMC) and formulas not tested on animals. However, some formulas may include ingredients of animal origin, in which case, this will be specified on the product packaging.

Can your products interact with my current treatment?

Possible interactions depend on the specifics of your treatment. We always recommend that you discuss our products with your healthcare professional.

I am pregnant or breastfeeding. Are your products safe for me?

If you are pregnant or breastfeeding, it is crucial to consult a healthcare professional before adding any supplement to your routine.

Can I take multiple Hexagon supplements at the same time?

In general, our supplements can be combined. However, to ensure optimal use and avoid possible interactions, it is a good idea to discuss your supplement regimen with a doctor.

Can your supplements cause side effects when taken with other medications?

Just like medications, dietary supplements can potentially interact with other products. If you experience any side effects, discontinue use and consult your doctor.

My pills have a cracked appearance, half-filled capsule, what is the problem?

A production LOT: A24138, underwent a material overcompression and the capsule was closed at 1 notch out of 2, there is therefore the expected amount of ingredient and the product is safe to consume, however it has an aesthetic issue. If you have received this lot, contact us so that we can

Where are your products made?

All our Hexagon products are proudly manufactured in France, in the Pays de la Loire region, and adhere to rigorous quality standards in a certified ISO 9001, ISO 22000, and HACCP laboratory. These standards are verified by an independent third-party organization in France.

What is the origin of your ingredients?

The ingredients are supplied by a French supplier approved ISO 22000 and ECOCERT. The origin is local and international.

Is your product packaging eco-friendly?

We constantly strive to minimize our environmental impact, particularly by avoiding excessive packaging (cardboard packaging, no larger bottle for appearance..). The packaging is recyclable.

How do you guarantee the quality of your products?

We work with numerous independent third-party testing laboratories to ensure that products comply with the strictest European standards.

What tests and certifications do your products undergo?

Each product is registered with the relevant authorities. Our raw materials are meticulously tested and our manufacturing process is rigorously controlled. Our French supplier, who holds ISO 22000 and ECOCERT certifications, carefully examines each batch received. Precision is essential on our production line, where the content of each capsule is weighed accurately, and each bottle undergoes quality control to verify its contents, quality, and safety.

What are the ISO 9001 & 22000 standards and HACCP protocol?

ISO 9001 and ISO 22000 relate to food quality and safety management systems respectively, ensuring that products and services meet customer needs and that food is safe to consume. The HACCP protocol is a method for controlling food safety hazards. These standards are audited by the OFC.

Contact us

( Please check your spam folder: we respond to all support requests regarding our products, but sometimes our responses may end up there by mistake.)

If you are unable to contact us via the form, please send us an email at: support@hexagonsupplements.co

If you do not find an answer to your question in the FAQ below or need additional assistance, please fill out the following form.