A question?

See the most frequently asked questions below.

Orders and shipping

How can I track my order?

Once your order is shipped, you will receive an email with tracking details to follow your package to your door.

What are the standard delivery times?

Standard delivery usually takes between 2 to 5 business days, but this can vary depending on the destination.

Can I change my delivery address after placing an order?

If your order has not yet been shipped, please contact us immediately to change the delivery address.

What is your return policy?

It is simple, your satisfaction is our priority, please contact us within 15 days of receipt to obtain a tailored solution.

I still don't have my package and the tracking is not updating. What to do?

We guarantee total satisfaction, delivery is ensured by a trusted logistics partner with a 95% delivery success rate. Contact us and we will find a solution quickly.

Do you deliver outside of Europe?

We are working on expanding our delivery area, however for the moment only Europe is available.

There is a missing item(s) in my order, why?

It is possible that your order will be shipped in several packages from different partner logistics centers. In this situation, you will receive multiple tracking numbers. Pre-ordered items will be shipped as soon as they are available, even if they are part of an order containing items already in stock.

Safety and use of products

Are your products vegan?

Yes, the capsules are plant-based (HPMC) and formulas not tested on animals. However, some formulas may include ingredients of animal origin, in which case, this will be specified on the product packaging.

Can your products interact with my current treatment?

Possible interactions depend on the specifics of your treatment. We always recommend discussing our products with your healthcare professional.

I am pregnant or breastfeeding. Are your products safe for me?

If you are pregnant or breastfeeding, it is crucial to consult a healthcare professional before adding any supplement to your routine.

Can I take several Hexagon supplements at the same time?

In general, our supplements can be combined. However, to ensure optimal use and avoid possible interactions, it is good to discuss your supplement regimen with a doctor.

Can your supplements cause side effects when taken with other medications?

Just like medications, dietary supplements can potentially interact with other products. If you experience adverse effects, stop using them and consult your doctor.

My pills have a cracked appearance, half-filled capsule, what is the problem?

A production LOT: A24138, underwent a material overcompression and the capsule was closed at 1 notch out of 2, there is therefore the expected amount of ingredient and the product is safe to consume, however it has an aesthetic issue. If you have received this lot, contact us so that we can

Quality and durability

Where are your products made?

All our Hexagon products are proudly manufactured in France, in the Pays de la Loire region, and adhere to rigorous quality standards in a certified ISO 9001, ISO 22000, and HACCP laboratory. These standards are verified by an independent third-party organization in France.

What is the origin of your ingredients?

The ingredients are supplied by a French supplier certified ISO 22000 and ECOCERT. The origin is local and international.

Are the packaging of your products ecological?

We constantly strive to minimize our environmental impact, particularly by avoiding excessive packaging (cardboard packaging, no larger bottle for appearance..). The packaging is recyclable.

How do you ensure the quality of your products?

We collaborate with many independent third-party testing laboratories to ensure that the products comply with the strictest European standards.

What tests and certifications do your products undergo?

Each product is registered with the competent authorities. Our raw materials are meticulously tested and our manufacturing process is rigorously controlled. Our French supplier, who holds ISO 22000 and ECOCERT certifications, carefully examines each batch received.

Precision is essential on our production line, where the content of each capsule is weighed accurately, and each bottle undergoes quality control to verify its content, quality, and safety.

What are the ISO 9001 & 22000 standards and the HACCP protocol?

The ISO 9001 and ISO 22000 standards concern respectively quality management systems and food safety management systems, ensuring that products and services meet customer needs and that food is safe to consume. The HACCP protocol is a method to control hazards in food safety. These standards are audited by the OFC.